Exchange/Return Policy

It is essential to understand the exchange and return policy of a product before purchasing it online. Here is everything you need to know about FoxLou's return and exchange policy.

We assure you that all the products have gone through a thorough inspection and have been handled with care until they are packed. Our delivery partners also make sure that the products are delivered to your doorstep with the most care.

However, in case of any unforeseen circumstances, if you receive a faulty/ damaged product (s), then we request you to understand the following conditions and limitations for return or exchange.

You can also contact us at post@foxlou.com

WHEN ARE PRODUCTS NOT ELIGIBLE FOR RETURN/ EXCHANGE?

We don't accept returns/ exchange of products that fall under the below-mentioned categories:

  1. Worn products
  2. Products that look washed
  3. Products with missing tags.
  4. Soiled/stained products with glitter or any other particles
  5. Products that emit perfume/lotion fragrance or body odour
  6. Products cannot be accepted for return without their original packaging
  7. Products that you buy on clearance sale are not eligible for return irrespective of whether you dislike the colour, style, quality, or size.
  8. A said product can be exchanged only once. Thus, exchanged products are not eligible for returns or refunds.
  9. It is important to understand that the above-mentioned products are not eligible for return/exchange.

WHICH PRODUCTS CANNOT BE RETURNED/ EXCHANGED?

We follow strict guidelines regarding the hygiene of intimate wear hence, the following products cannot be returned due to intimate hygiene reasons:

  1. Panties
  2. Thongs
  3. Bodysuits

The below is a list of items that you can exchange or refund given a size issue/fault in the product.

  1. Swimwear
  2. Nightwear other than pyjama and shorts set
  3. All accessories
  4. Bralettes
  5. Cami Bras
  6. Tube bras
  7. Lingerie Sets
  8. Leggings

PROCESS OF RETURN/ EXCHANGE

If your product(s) meets the above policies, then they are eligible for return/ exchange, and here is how to do it:

  • Products can be returned/exchanged within 30 days of delivery.
  • You can contact us at post@foxlou.com and get the help of our customer care agents to return/exchange your products.
  • The email subject should contain the order ID for reference and attach a few images of the product to understand your issue further.

By placing an order, you agree with the above return policy.