Exchange/Return Policy

It is essential to understand the exchange and return policy of a product before purchasing it online. Here is everything you need to know about FoxLou's return and exchange policy.

We assure you that all the products have gone through a thorough inspection and have been handled with care until they are packed. Our delivery partners also make sure that the products are delivered to your doorstep with the most care.

However, in case of any unforeseen circumstances, if you receive a faulty/ damaged product (s), then we request you to understand the following conditions and limitations for return or exchange.

You can also contact us at


If your product(s) meets the above policies, then they are eligible for return/ exchange, and here is how to do it:

  • Products can be returned/exchanged within 30 days of delivery.
  • You can contact us at and get the help of our customer care agents to return/exchange your products.
  • The email subject should contain the order ID for reference and attach a few images of the product to understand your issue further.

By placing an order, you agree with the above return policy.